1. What services does your home care agency provide?
Our home care agency offers a range of services tailored to meet the individual needs of our service users. This includes personal care, live-in service, nursing or complex care, companionship, medication management, meal preparation, light housekeeping, and more.
2. How can I request home care services for myself or a loved one?
If you or a relative require the help of a professional care worker(s), do not hesitate to contact us and we will gladly reach out and craft a relevant care package for you. Call us on: +447476043834 or email us on: info@eliofltd.com. We are a Home Care Professional Service Provider. Our team will guide you through the assessment process and discuss the specific care requirements to create a personalised care plan.
3. Are your carers trained and qualified?
Quality is the cornerstone of our services. We maintain rigorous standards through ongoing training, regular quality audits, and, most importantly, feedback from our clients and their families. They are trained in areas such as safeguarding, medication administration, dementia care, and infection control to ensure the highest quality of care for our clients.
4. How are carers matched with clients?
We carefully match carers with clients based on factors such as care needs, preferences, and personality. Our goal is to create a strong and comfortable rapport between the carer and the client for a positive and supportive care experience. A comprehensive holistic initial assessment will be carried out within 24 hours by our field care supervisor for any new care package, ensuring appropriately skilled staff are assigned based on factors such as care needs, location, partner agencies involved, preferences (maintaining respect and dignity), and required response times.
5. Is your home care service available 24/7?
Yes, our home care services are available 24 hours a day, 7 days a week. Whether you need assistance during the day, night, or on weekends, we have flexible care options to accommodate your schedule and requirements.
6. How is the cost of home care determined?
The cost of home care is determined based on the level of care needed, the frequency of services, and the duration of care. We offer transparent pricing and will work with you to create a customised care plan that fits your budget.
7. Can I change my care plan if my needs evolve?
Absolutely. We understand that care needs may change over time. Our team will regularly review your care plan with you and make adjustments as needed to ensure that you receive the appropriate level of support. Our aim is to promote as much independence as possible so that we can reduce the support we give as much as feasible.
8. How do I make payments for home care services?
We offer various payment options, including direct bank transfers and other secure methods. Our billing process is transparent, and we provide detailed invoices to keep you informed about the services rendered.
9. How can I provide feedback or address concerns about the care received?
We welcome feedback and encourage open communication. You can reach out to our dedicated support team through phone or email to share your thoughts, concerns, or suggestions. We have a robust complaints policy & procedures. We are committed to continuous improvement and ensuring client satisfaction.
